Purchase information
Plant purchases; shipping is agreed separately after payment.
Operational version: 2 October 2026. This information applies to purchases on this site.
As a consumer, where this right applies, you have 14 calendar days from the day you or a designated third party other than the carrier receives the goods to withdraw without giving a reason. For a single order of several goods delivered separately, the period starts on receipt of the last item. It is sufficient to send an unequivocal withdrawal statement before the period expires.
We do not automatically exclude all living plants from withdrawal. A legal exception, such as goods liable to deteriorate or expire rapidly, can only apply to a product that actually meets its requirements and must be expressly disclosed in the listing and before contracting. Exceptions do not remove rights relating to incorrect goods, damage or lack of conformity.
You may give notice at succulon@gmail.com or the address below, using the model form or any unequivocal statement. You do not need to give a reason, provide photographs or obtain prior permission to give notice. If an online withdrawal function is available, you may use it; it will not be the only accepted method or require an account. Losing the order key does not prevent notice by email.
After giving notice you must send or hand back the goods without undue delay and no later than 14 calendar days afterwards, unless we have offered to collect them. Retain evidence of dispatch. Contact us for packaging instructions and the return address; those instructions do not themselves extend or restrict legal deadlines and are not permission to exercise the right.
For ordinary withdrawal, you bear the direct return cost where this was disclosed before contracting. If the goods cannot normally be returned by post because of their nature, the return cost will be disclosed before payment. No administrative return fee will be charged. You are only responsible for diminished value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods, as provided by law. The consumer will not bear the costs of remedying an error, damage or lack of conformity for which the seller is responsible.
We will reimburse payments received, including the corresponding standard outbound delivery cost, without undue delay and no later than 14 calendar days after being informed of withdrawal. If you chose a more expensive delivery method than the least expensive standard method offered, we need not reimburse the difference. We may withhold reimbursement until we receive the goods or evidence of their return, whichever occurs first, unless we offered to collect them.
We will use the original payment method unless you expressly agree otherwise at no cost to you. Payment-provider fees will not be deducted from a legally owed refund. Acknowledging receipt of a withdrawal notice does not mean that the bank refund is already complete.
If a plant is incorrect, damaged or does not match its description, contact succulon@gmail.com. The order number and, if you can provide them, photographs of the packaging and specimen help us investigate. Prompt notice helps a carrier claim, but a recommended 24–48-hour reporting period does not replace or extinguish legal rights. Retaining packaging that cannot reasonably be retained is not an absolute condition for a complaint.
Legal remedies may include repair or replacement where appropriate, a price reduction or termination, taking account of the nature of the goods and the legal requirements. A living product is not excluded from the legal guarantee of conformity; assessment considers its contracted condition, the cause of the problem and subsequent care without requiring general waivers from consumers.
To: MASET DE RATERA, SOCIEDAD LIMITADA, Camino de la Ratera, 22, 08732 Castellví de la Marca (Barcelona), Spain. Email: succulon@gmail.com.
I hereby give notice that I withdraw from my contract of sale for the following goods: [goods or order number]. Ordered on / received on: [date]. Consumer name: [name]. Consumer address: [address]. Email for acknowledgment: [email]. Date: [date]. Signature: [only for a paper form].
If we cannot agree on shipping terms, you can cancel the order before dispatch and receive a full refund of the amount paid for the products, including taxes, to the original payment method. Request it in the order chat or at succulon@gmail.com. You do not need to receive or return plants that have not been dispatched. This does not limit your other rights.
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