Purchase information
Plant purchases; shipping is agreed separately after payment.
Operational version: 2 October 2026.
You can buy published items that are in stock. These terms apply to payment for the products and their taxes. The seller agrees preparation and shipping with you in the order chat.
The seller is MASET DE RATERA, SOCIEDAD LIMITADA (Maset de Ratera S.L.), trading as SUCCULON. Tax number: B13962725. Registered address: Camino de la Ratera, 22, 08732 Castellví de la Marca (Barcelona), Spain. For orders, withdrawal notices and complaints: succulon@gmail.com.
The listing identifies whether you are buying the photographed specimen or a plant from a batch, its scientific name, size, condition, presentation and any relevant defect or restriction. Only available specimens suitable for the stated destination can be purchased. Natural changes in a living plant do not justify supplying the wrong species, undisclosed damage or a product that does not match the contract. We will not substitute another specimen without your agreement.
Before confirming, you will see products, discounts, taxes and the euro total payable to SUCCULON. That payment excludes shipping and does not mean free delivery. After payment, we agree the shipping service, cost and payment method in the order chat. No extra charge or dispatch occurs without your acceptance.
Commercial availability does not confirm a carrier or route permit. The seller checks the address, preparation, documents and restrictions before dispatch. Spain and other European countries may have specific restrictions by territory, postcode, weather or plant type.
Review the item, add it to the cart and enter the required details. You can correct items, quantities and address before confirming. Creating an account is optional. The final step shows the product total with taxes and the payment method; accept the terms and the separate shipping arrangement using initially unchecked boxes before selecting “Place order with obligation to pay”.
The purchase is concluded when payment for the enabled order is successfully completed and electronically confirmed. An error message or a pending payment attempt is not a confirmed purchase. If the outcome is unclear, contact us before paying again. We will check the transaction status before requesting another charge.
You will receive confirmation by email and a copy you can retain of the order and applicable conditions, including shipping and withdrawal information. We will archive the version linked to the order; you can request a copy at succulon@gmail.com without an account. The process and conditions will be available in Spanish, English and Russian. The accepted version is retained with the order; no translation limits mandatory rights.
Only methods shown as available when confirming the order will be offered. We will not add payment fees that were not disclosed or are prohibited by law. SUCCULON does not need you to email your full card number or security code. A payment-provider receipt does not replace the appropriate invoice; contact succulon@gmail.com for invoicing matters.
We will deliver within the agreed period. Unless another period is agreed, delivery will take place without undue delay and no later than 30 calendar days after contracting. If an obstacle arises, we will inform you and agree a solution respecting your rights; we will not postpone the order indefinitely at our sole discretion. Where non-delivery or inability to fulfil the contract entitles you to terminate it, the amounts due will be returned without undue delay. Transport arranged by SUCCULON remains at the seller’s risk until delivery to the consumer or a designated third party other than the carrier, subject to the legal exception for a carrier independently commissioned by the consumer and not offered by the seller.
The information on withdrawal, returns, refunds and lack of conformity forms part of these terms. Complaints may be sent by email or in writing to the seller’s address. Spanish law applies without depriving you of mandatory consumer protection or the courts competent under the law. No exclusive jurisdiction at the seller’s location is imposed.
If we cannot agree on shipping terms, you can cancel the order before dispatch and receive a full refund of the amount paid for the products, including taxes, to the original payment method. Request it in the order chat or at succulon@gmail.com. You do not need to receive or return plants that have not been dispatched. This does not limit your other rights.
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